Senior IT Assistant

World Bank Group seleccionará graduado/a de la Lic. en Sistemas o Analista de Sistemas para cubrir el puesto de Senior IT Assistant, en el sector IT.

Tareas:

• Provide technical support to end users of institutional standard software packages such as Office 365 apps, local network access, Wi-Fi and remote access through VPNs and Citrix RDP client to virtual and real machines.
• Diagnose and troubleshoot hardware, software, and network issues. Seek technical assistance or escalate issues with the appropriate group as necessary and follow-up to ensure resolution.
• Document incident/problem status and resolution in tracking system (ServiceNow). Document solutions to common problems and respond to frequently asked questions.
• Assist in installation/ deployment of new computer systems including mobile apps, SW images, updates etc.
• Assist in Business Continuity verify backup systems and implement as necessary backup and restore procedures.
• Comply and inform about security policies, procedures, and standards.
• Maintain office inventory of IT related equipment and software licenses, monitoring institutional charges against that inventory.
• Provide support for network connectivity or related network issues for the user community to include LAN/WAN, IP, telephone, 3G/LTE/5G, mobile devices, video conferencing and wireless environment.
• Provide support for World Bank group mobile devices and apps
• Promote information security awareness and Institutional guidelines and policies for information security within the unit.
• Attend training when required and maintain knowledge of the IT trends in the business relevant to supporting the WBG IT standards. Monitor local city and national technology trends and developments.
• Ensure that Bank information and information systems are protected in line with Bank information security policy, procedures, and standards.
• Provide periodic on demand training to clients, promoting the effective use of technology as per Bank Policies and guidelines
• Support other team members in the scheduling and management of video conferences, webinars and conferencing events using Webex, Jabber and Cisco codecs and solutions.
• Perform ad-hoc IT local or Regional IT initiatives as needed.
• Help organize the annual IT Expos.
• Work closely with other ITS colleagues in the office, region and in ITS.
• Take part as member or core member of the IT FGs, actively participating as required in each group’s objectives.

 Requisitos:

• Bachelor’s degree Computer Science related field with no experience required or equivalent combination of education and relevant experience.
• Ability to conduct research and analysis on difficult, but well-defined tasks; articulate issues and recommend solutions.
• Ability to effectively provide professional support to senior staff.
• Good Knowledge of IT Technologies (Troubleshooting, Windows Platform, Exchange, Microsoft Office, Printers, Scanners, Servers and alike).
• Experience of serving Clients in a multi-cultural environment.
• Ability to work in a team environment and across organizational boundaries and coordinate with outside vendors.
• Ability to prioritize workload balance conflicting demands and willingness to work extended hours in support of time-critical projects if needed.

Zona de trabajo: Ciudad de Buenos Aires

Modalidad: Presencial

Horario: lunes a viernes de 9 a 17:30 h

Link de postulación: aquí